5/24/2023 0 Comments Please touch museumThe Please Touch Museum was also provided a wireless architecture and infrastructure from Meraki to help blanket their historic Fairmount Park Campus in usable, high-speed, and highly available network and Internet access. The Cisco solution also included new functionality and tools like the Jabber instant messaging, presence, and softphone client for quick and remote communication options. To help the Please Touch Museum collaborate efficiently and effectively, the Weidenhammer team designed and implemented a blend of solutions from Cisco and Meraki.Ī more modern Cisco on-premises phone solution was implemented, giving PTM’s employees a more reliable and controllable communication tool. The Please Touch Museum engaged Weidenhammer for infrastructure upgrades, a new collaboration platform, and an improved wireless infrastructure, leveraging Weidenhammer’s hardware procurement buying power and multiple technical engineering services. Realizing these challenges, the Please Touch Museum reached out to Weidenhammer for help. They also needed to be sure that the new network would provide them the ability to keep growing and expanding to accommodate future plans and ideas. With all of the ideas and plans listed above, the Please Touch Museum needed to make sure the “nervous system” of their network could provide enough power. PTM realized that their current infrastructure was limited, unable to provide the flexibility and power to support their business needs, and could not support their future needs.Their existing wireless infrastructure could not provide those capabilities because it was a mix of different manufacturers. They wanted to be able to gather real-time data on the popularity of exhibits, and to provide their guests with more interactive engagements. However, their existing technology was not allowing them to visualize these plans. PTM focuses on creating a richer and more interactive guest experience.These combined issues slowed down the abilities of the team, because their main methods of communication were phone calls and emails. Their computers would also often drop from the network if they were using Wi-Fi. Employees experienced call blackouts, during which the phone system would not allow any outbound or incoming calls. PTM was experiencing limitations on employees’ ability to collaborate efficiently and effectively. There were three particular challenges that the Please Touch Museum was looking to solve: In order to fulfill its promise “to be a leader in 21 st century children’s museums,” the Please Touch Museum (PTM) needed technology to both support their requirements now and to prepare them for the future.
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